Returns & Exchanges
At POCKET GAMES, we want you to be completely satisfied with your gaming gear, which is why we offer a 30-day return window for all electronics in their original packaging. Whether it is a handheld console or a mechanical keyboard, our goal is to ensure you have the best setup for your playstyle.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the electronic device in its original manufacturer packaging with all included cables, manuals, and accessories to ensure a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing